1. Introduction
Connect Pulse ("we", "us", or "our") is a product of IISOL (Pvt.) Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for bulk SMS, WhatsApp, Voice, and Email campaign services.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, company name, and login credentials when you register or are registered on our platform.
- Usage Data: Campaign data, message logs, API request logs, and platform activity for service delivery and reporting.
- Contact Lists: Phone numbers and contact details you upload for campaign purposes.
- Technical Data: IP addresses, browser type, device information, and access timestamps for security and analytics.
- Payment Information: Billing details related to unit purchases and service subscriptions.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our messaging platform and services.
- Process and deliver your SMS, WhatsApp, Voice, and Email campaigns.
- Manage your account, authentication, and access permissions.
- Generate reports, analytics, and usage summaries.
- Communicate with you about service updates, alerts, and support.
- Ensure platform security, prevent fraud, and enforce our terms.
- Comply with legal obligations and regulatory requirements.
4. Data Retention
We retain your data as follows:
- SMS and campaign logs are archived periodically and retained for operational and reporting purposes.
- API request logs are retained for 7 days.
- Account information is retained for the duration of your account and as required by law.
- You may request deletion of your data by contacting our support team.
5. Data Security
We implement industry-standard security measures including:
- Encrypted connections (HTTPS/SSL) for all data transmission.
- IP whitelisting and rate limiting for API access.
- Role-based access control and permission management.
- Regular database backups with encrypted storage.
- Activity logging and audit trails for all user actions.
6. Third-Party Services
We may share your data with third-party service providers solely for the purpose of delivering our services, including SMS gateway providers, WhatsApp Business API providers, voice call providers, and email delivery services. These providers are bound by confidentiality agreements.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data (subject to legal requirements).
- Object to or restrict certain processing of your data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us: